How far in advance should I book?
We recommend booking at least 24 hours in advance for guaranteed availability. However, same-day bookings are accepted wherever possible.
Can I book my London taxi over the phone?
Yes, you can book your Sherbet Electric London Taxi over the phone - call our 24/7 Dispatch Hotline - 020 3011 2501
Do you provide child seats or are they required by law?
Black taxis are legally exempt from the requirement to carry child seats. You’re welcome to bring your own, and we’ll assist in fitting it. You may request one from us in advance — we’ll do our best to provide one, though availability isn’t guaranteed.
Can I bring a pet or require special assistance?
Yes. Please notify us at the time of booking if you're travelling with a pet, need wheelchair access, or require any special accommodations. We’ll do our best to meet your needs, subject to vehicle availability.
If I cancel a London taxi booking do I have to pay a fee?
Only if the driver is already en route / has arrived will you be charged a cancellation fee of up to 50% of the booking value. The cancellation time and pickup location will be deciding factors in the final cancellation charge weight.
What if I need multiple pickups or stops?
You can request additional stops when booking. If you need to amend or add to the route after booking, just contact us. We’ll adjust the booking and inform you of any added cost if applicable.
What if there’s a problem or I can’t find my driver?
Call us straight away on 020 3011 2501. Our team will act immediately to assist and make sure you’re connected with your driver without delay.
Is my driver licensed and safe?
Yes. All Sherbet Ride drivers are fully licensed, insured, and background-checked. Our vehicles are Transport for London approved and maintained to the highest standards.